Reference

How We Handle Your Account Information

When you open an account at hot jitu, we collect only what we need to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and send…

Data stays encryptedNo third-party salesYour rights explained

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Account and Payment Data We Keep

hot jitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To operate your account, we collect your name, phone number, email, and payment details when you deposit. We store this information to process transactions, verify withdrawals, and comply with local anti-fraud requirements. Players in Makassar and across Indonesia can view exactly what we hold by contacting

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our support team during business hours. We keep your account data as long as your account remains active, plus a retention period for legal and compliance reasons, depending on local law. You have the right to request a copy of your data, ask us to correct
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it, or request deletion where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

DATA REQUEST CHANNELS

How to Ask About Your Information

We make it simple to exercise your privacy rights. Contact our support team through any of these channels to request your data, report a concern, or…

SECURITY AND RETENTION

How We Protect and Keep Your Data

Your account security is built into every transaction. Payment details you enter are processed through encrypted channels and never stored on unsecured servers.

Encryption Standard

All account logins, payment entries, and withdrawal requests flow through 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS details never sit unencrypted on our servers.

Cookie Use

We use session cookies to keep you logged in during play and analytical cookies to see which games you open most. You control these via your browser settings without losing account access.

Data Retention

Active account data is kept as long as you play. After account closure, transaction records stay for legal compliance, typically 2–3 years, then are securely purged.

Third-Party Access

We share only the minimum information needed with payment processors (DANA, OVO, GoPay, QRIS) to settle deposits and withdrawals. No marketing data is shared.

Breach Response

If a security incident affects your account, we notify you directly within 24 hours and explain the steps we've taken to protect you going forward.

Your Right to Correction

If your name, email, or phone number is incorrect, update it in Account Settings or ask support to verify and fix it on your behalf.

Your Most Asked Privacy Questions

Real players ask real questions about how their account information is handled. Here are the answers we hear most often, so you can understand exactly how hot jitu protects your privacy.

Yes. Contact our support team via live chat, email, or your Account Settings menu and request a data export. We'll send you a complete list of information we hold within 48 hours. This includes your profile, payment history, and any communications you've had with us.

No. We never sell your account data, play history, or contact details to third parties for marketing or any other purpose. Payment processors like DANA, OVO, GoPay and QRIS receive only the minimum details needed to process your deposit or withdrawal.

We retain transaction records and account data for a compliance period after closure, typically 2–3 years, to satisfy anti-fraud and regulatory requirements depending on local law. After that period, all personal data is securely deleted.

You can request account deletion anytime via support. Depending on local law, we delete personal data after the legal retention window expires. Some transaction data must be kept for compliance, but your profile, payment details and play history are purged.

Your payment details are encrypted with 256-bit SSL and never stored on our servers after the transaction clears. Only DANA, OVO, GoPay and QRIS themselves hold your actual wallet credentials. We store only confirmation receipts and transaction IDs.

Yes, we use cookies for your login session and to improve the lobby. You can disable non-essential cookies in your browser settings without losing access to your account or the ability to deposit and play.

Some data rights and retention rules vary by Indonesia region and national regulations. When we say a practice depends on local law, we follow the rules that apply where you play. Support can explain the specific rules for your situation.

How We Handle Your Account Information

How to Ask About Your Information

How We Protect and Keep Your Data

Encryption Standard

Cookie Use

Data Retention

Third-Party Access

Breach Response

Your Right to Correction

Your Most Asked Privacy Questions

01 Can I see what personal data you have stored about me?

02 Do you sell my information to other companies?

03 How long do you keep my account information after I close my account?

04 What happens if I ask to be forgotten or request data deletion?

05 Are my DANA, OVO, GoPay or QRIS details safe with you?

06 Do you use cookies, and can I turn them off?

07 What does 'depends on local law' mean in your privacy terms?

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